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Help and information

Everything you need to enjoy the art with confidence.

Find clear, practical information about choosing artwork, receiving an order, caring for a print and beginning a portrait commission.

On this page

A considered guide, not a wall of answers.

Ordering art

A Frequency of Love fine-art print is a physical print of one of Zoë’s contemporary collage artworks. The product page identifies the artwork, available dimensions and whether any details are specific to that piece.

Retail fine-art prints use Master’s Edition archival paper: matte, uncoated, natural white to off-white, acid-free, 250 gsm and FSC-certified.

Reasonable care is taken to represent each artwork accurately. Screens, ambient light, paper and print conditions can create normal differences in colour and tone.

The Size & Framing guide shows the confirmed dimensions and a simple relative-scale comparison.

View Size & Framing

Frames and mounts are not included unless an individual listing says otherwise. Use the stated print dimensions when choosing a frame, and ask the studio before ordering if an exact specification will affect your decision.

Delivery and returns

Most orders arrive within approximately 3–5 days, including production and delivery. Your estimate is shown before payment. This is an estimate, not a guarantee.

Artwork is protected according to its size and delivery route. Keep the artwork and all packaging if a parcel arrives damaged so the studio can assess the problem and arrange the appropriate remedy.

For eligible non-personalised online goods, notify Frequency of Love within 14 days after receipt. You then have a further 14 days to return the goods. Contact the studio before sending anything back so the correct return instructions can be provided.

Read Delivery & Returns

If an order arrives damaged, contact the studio within 14 days of delivery with clear photographs of the print, packaging and shipping label where useful. Once verified, a replacement print will be arranged.

Contact the Studio

Portrait commissions

The standard offer includes an unframed A3 custom portrait for up to three people, two initial design directions, one refinement, a proof for approval and one A3 fine-art print. No printable digital file is included unless agreed in writing.

Yes. Additional people are £5 each, up to eight people through the standard form. For more than eight people, contact the studio before ordering.

The confirmed options are an A2 print upgrade for £40 and additional A3 printed copies for £25 each.

Use the highest-resolution version available. Original camera files and clear scans generally contain more useful detail than screenshots or social-media downloads. If you are unsure, send the image through Check My Photograph First before paying.

Check My Photograph First

Your two initial design directions will be prepared within up to 5 working days once payment, a suitable photograph and the information needed to begin have been received. After you approve the final proof and the portrait is dispatched, delivery normally takes 3–6 working days.

You may request cancellation before personalised design work begins. Once Zoë starts creating the design, the order cannot be cancelled because it is made specifically for you. Rights relating to faulty, damaged or not-as-described work remain separate.

Trade and professional enquiries

Yes. The Trade page sets out the confirmed wholesale route and opening-order information.

Explore Trade

Yes. Frequency of Love welcomes considered enquiries about interiors, licensing and creative collaborations. Use the Trade page or the shorter Contact form.

Contact the Studio

Still need help?

Tell the studio what you need.

Include any useful order, artwork or project details and Zoë can respond in context.

Contact Frequency of Love